• Leave Of Absence Case Manager

    Job Locations US-MN-Minnetonka
    Posted Date 4 weeks ago(11/15/2018 4:28 PM)
    Job ID
    # of Openings
    Customer Service/Support
  • Overview

    Purpose: The Leave of Absence (LOA) Case Manager administrates our client's Family and Medical Leave by coordinating the Federal, State and Client Company leave policies. This position ensures compliance and proper documentation in regard to all applicable laws, regulations, and plans, including HIPAA, FMLA, as well as all individual State Leave Acts, Military, and Company Sponsored Leave Programs.


    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  


    Our Vision: Healthy and Productive People. Thriving Businesses. 


    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.



    • Use experience and knowledge to maintain FML information while understanding customer relationships and expectations for various assigned accounts
    • Provide total claim management
    • Obtain and review updated medical evidence of reason for leave upon receipt
    • Review guidelines for eligibility
    • Compose and send communications to employers and employees
    • Track all stand-alone leaves and those running concurrently with Workers Compensation and Short Term Disability
    • Assure customer service with client companies and claimants
    • Resolve problems within scope of authority, while bringing others to the attention of their manager
    • Provide support to Intake/Customer Service team as needed in the Call Center




    • Minimum of 1 year customer service experience.
    • Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively
    • Knowledge of the Family Medical Leave Act
    • Knowledge of State mandated leave plans
    • Knowledge of telephone etiquette
    • Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts)
    • Ability to self-motivate
    • Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards
    • Ability to work in a face-paced environment with short deadlines
    • High School Diploma or higher education
    • 1-3 years of customer service experience
    • Verbal and written communication skills
    • Medical Certification


    ReedGroup is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.



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