• Technical Business Analyst

    Job Locations US-CO-Westminster | US-MN-Minnetonka | US-FL-Orlando | US-TX-The Woodlands
    Posted Date 5 days ago(10/11/2018 3:07 PM)
    Job ID
    # of Openings
  • Overview


    PURPOSE:   The Technical Business Analyst is responsible for the configuration of ReedGroup’s Leave Management application. In this role, you will become an expert in leave plan compliance and several complex client data files, and you will use this knowledge to customize the solution’s configurations for individual clients. You will also become an expert in the configuration tools you use to do your job, and will have a role in shaping their future. As part of the operations team, direct client contact will be an integral part of your job.


    The Technical Business Analyst is very analytical and a fast learner. You know what it means to be part of a team and have a gift for explaining technical concepts to non-technical people. This role is critical to every successful implementation and to our clients’ satisfaction.


    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  


    Our Vision: Healthy and Productive People. Thriving Businesses. 


    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.



    • Participate in client discussions about their requirements and translate them into system configurations
    • Complete system configurations on time, accurately and to spec
    • Provide organization and management around file delivery and client feedback
    • Validate file content both manually and with the support of technology
    • Partner with another Business Analysts to test each other’s work
    • Collaborate with other core Delivery Team members to present a consistent message to the client
    • Participate in project status meetings, internally and with the client
    • Escalate appropriately critical unresolved issues, including recommendations for resolution
    • Advocate and enforce best practices in your work
    • Exchange best practices and lessons learned with other Business Analysts to further the skills of the profession. Identify areas in need of improvement and take specific actions to bridge the gap
    • Improve our client-facing Professional Services materials with each new project
    • Consistently deliver a timely and professional response to all customer requests



    • Bachelor’s degree in Computer Science, MIS, CIS, Business or related field or equivalent experience 
    • 5-10 years implementation and client facing experience
    • Excellent analytical and problem-solving skills
    • Demonstrated ability to explain complex data concepts to non-technical people
    • Demonstrated ability to consistently meet deadlines on time
    • Professional client presence, influencing and active listening skills 
    • Excellent interpersonal and communication skills
    • Strong analytical skills regarding technical and project management issues
    • Demonstrated ability and confidence in client facing interactions
    • Ability to grasp client’s technical needs and translate into solutions involving ReedGroup products
    • Ability to communicate complex issues and technical problems clearly
    • Ability to work independently and prioritize in a highly-ambiguous & fast-paced environment
    • Excellent verbal and written communication skills


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