• Program Manager - Client Services

    Job Locations US-MN-Minnetonka | US-CO-Westminster | US-TX-The Woodlands | US-FL-Orlando
    Posted Date 4 weeks ago(9/21/2018 12:39 PM)
    Job ID
    # of Openings
  • Overview

    Position Summary:

    The Program Manager is responsible for ensuring that ReedGroup’s service solutions exceed every client expectation.  This role leads an internal team to deliver complex projects and technical solutions that support a client’s business balancing budget, people, scope and timeline to meet targeted goals.   


    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  


    Our Vision: Healthy and Productive People. Thriving Businesses. 


    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.




    • Responsible for managing all aspects of projects for designated client(s). This includes project planning, execution, resource management, timing, functionality, quality, communication and cost.
    • Manage project risks and issues; develop and maintain mitigation and contingency plans.
    • Identify and manage necessary resources and ensure they are assigned, engaged and know their roles and responsibilities.
    • Distribute, track and manage work within the team based on priorities and due dates.
    • Manage and minimize team exposure to shifting priorities; remove any obstacles blocking their success.
    • Provide sound, pragmatic and result-oriented direction to project teams.
    • Track and communicate project status, risk and issues.
    • Escalate critical unresolved issues, including recommendations for resolution.
    • Develop and maintain project artifacts and conduct regular reviews to ensure all participants are aware of progress and roadblocks.
    • Lead stakeholder and/or client calls regarding project status.
    • Participate in executive reporting to ReedGroup management on project status.
    • Communicate proactively and clearly to the development team, to stakeholders, to executives and to clients as appropriate.
    • Identify areas in need of improvement and take actions to bridge the gap.
    • Hold the development team accountable for their deliverables and ensure quality outcomes.
    • Serve as the educator and creator of standards, best practices and metrics.
    • Implement accountability measures across teams.



    • Bachelor’s degree
    • Minimum 8 years’ experience in software project/program management
    • Minimum 5 years’ experience working with clients at the Executive level
    • PMP Certification or capability to demonstrate skillset
    • Demonstrated success in driving multiple complex projects from initiation to completion
    • Professional client presence, influencing and active listening skills
    • Demonstrated success managing shifting priorities with limited resources
    • Demonstrated experience influencing stakeholders over whom you have no direct authority
    • Proven ability to stack rank, adjust resources and distribute tasks
    • Excellent interpersonal and communications skills to all levels of the organization



    ReedGroup is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


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