• Technical Account Manager

    Job Locations US-MN-Minnetonka | US-CO-Westminster | US-FL-Orlando | US-TX-The Woodlands
    Posted Date 4 weeks ago(9/20/2018 12:50 PM)
    Job ID
    2018-1440
    # of Openings
    1
    Category
    Management
  • Overview

    Job Summary: The Technical Account Manager (TAM) oversees the technical delivery, maintenance and expansion of leave administration solutions for clients throughout the client lifecycle.  This position provides technical, product and business knowledge to the client and internal teams to achieve client goals, strengthen client relationships and support the sales process. 

     

    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  

     

    Our Vision: Healthy and Productive People. Thriving Businesses. 

     

    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.

     

    Responsibilities

    ESSENTIAL FUNCTIONS:

     

    • Responsible for the overall growth, quality and satisfaction of the client’s technical experience.
    • Demonstrate a deep understanding of the client’s business needs and recommend solutions to help drive business transformation and overcome technical challenges.
    • Function as the front-line technical resource for the client and internal teams.
    • Respond to client’s technical concerns and drive the resolution of technical issues as they arise.
    • Lead technical presentations to clients and internal stakeholders; be able to articulate the value of ReedGroup’s products and services to meet client needs.
    • Collaborate closely with internal teams, including Client Services and Development, to successfully deliver viable technical solutions that fulfill customer commitments and build trust.
    • Ensure that all open cases are being actively worked and progressing towards an expeditious resolution.
    • Partner with internal teams to strategize on enhancements and growth opportunities for clients.
    • Serve as the technical voice of the client and provide internal feedback on how the business can improve product and service offerings to enhance the client experience.
    • Train clients and internal team members to use products effectively.
    • Document technical requirements and schedules.
    • Escalate critical unresolved issues, including recommendations for resolution.

     

    Qualifications

    • BA/BS degree or equivalent work experience
    • Minimum of 5 years of software or ERP configuration/implementation experience
    • Strong analytical skills regarding technical and project management issues
    • Demonstrated ability and confidence in client facing interactions
    • Ability to grasp client’s technical needs and translate into solutions involving ReedGroup products
    • Ability to communicate complex issues and technical problems clearly
    • Ability to work independently and prioritize in a highly-ambiguous & fast-paced environment
    • Excellent verbal and written communication skills
    • Ability to travel – estimated at 10-20%

     

    ReedGroup is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

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