• Fulfillment Services Manager

    Job Locations US-CO-Westminster
    Posted Date 1 month ago(9/17/2018 5:59 PM)
    Job ID
    # of Openings
  • Overview

    The Fulfillment Services Manager oversees the process and staff for incoming and outgoing print, fulfillment and mailing – ensuring quality and timeliness for ReedGroup customers and clients.

    • This position acts as a knowledgeable information resource and liaison between all parties involved in the print product and mailing of correspondence for leave absence programs.
    • In addition to overseeing the work of onsite resources, this role also manages the external vendor that produces and mails correspondence on behalf of ReedGroup.
    • The Fulfillment Services Manager also oversees indexing in the Leave Management System - Content Manager for non-consenting 360/v4 clients incoming faxes and mail.

    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  


    Our Vision: Healthy and Productive People. Thriving Businesses. 


    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.




    • Manages the printing and processing of outgoing correspondence, including the operation of print, sort and mail equipment
    • Supervises all mailroom activities, including the sorting, scanning and processing of internal and external mail. Oversee the process of attaching imaged/scanned documents to corresponding records in the leave management system
    • Supervises inventory and reorders items as needed
    • Ensures legal compliance and confidentiality, provides timely notifications and client company communications to employees
    • Manages and communicates with vendors, establishing clear lines of accountability
    • Manages and oversees workload, performance management, personnel management and goal setting.
    • Provides monthly updates to management on administrative production and team progress
    • Focuses on the development of staff by working collaboratively with them to develop stretch goals and create opportunities for them to expand their horizons
    • Oversight of the mail room duties, which include sorting and routing incoming and outgoing mail; Tracking and logging all internal and external mail; Upload, scan and attach documents; Orders office supplies; Other administrative duties
    • Responsible for forecasting staffing needs, recommending efficiency strategies and management of the mail room staff
    • Attends department meetings and company meetings
    • Other duties as required  



    • 2 to 4 years of recent experience supervising a small to mid-size print/mail function within a small to mid-size company
    • Bachelor Degree or combination of experience and/or professional certification
    • Customer service experience
    • Excellent interpersonal communications skills both verbal and written, exercising diplomacy and good judgment
    • Must have previous supervisory or Team Lead experience and the ability to prioritize and assign work in high volume environment
    • Prior experience with benefits management or equivalent area desired
    • Self-starter and proven team player capable of prioritizing work and problems simultaneously
    • Comfortable working in a high-energy, quickly changing and demanding environment
    • Demonstrated success in driving projects from initiation to completion
    • Demonstrated success managing shifting priorities with limited resources
    • Intermediate Microsoft Office experience with Excel, Word, PowerPoint, Outlook
    • Experience with Skype, WebEx, SharePoint, and other collaboration tools

    ReedGroup is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


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