The Director, Operations and Client Services is the single point of accountability to client sponsors for the book of clients. The DOC is accountable for influencing and driving the operations and customer service teams to meet or exceed the client’s delivery expectations ensuring satisfaction and the retention and future expansion of business. The DOC is responsible for establishing the client relationships prior to live date, establishing the Team Leaders (TLs), and ensuring that Operations is prepared for the ongoing environment. The DOC will manage a team of resources from both Operations and Client Management.
Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Our Vision: Healthy and Productive People. Thriving Businesses.
Our Mission: ReedGroup connects the ecosystem of the health, work and life with …
This position should expect a moderate about of travel between offices and to attend client meetings