• Desktop Administrator

    Job Locations US-CO-Westminster
    Posted Date 1 month ago(4/17/2018 9:09 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    Purpose:  The Desktop Engineer is responsible for the planning, development, and management of our desktop architecture, systems, processes, and support.


    Who we’re looking for:

    You are experienced in all things desktop related, including imaging and managing imaging platforms. You plan and think about the big picture when it comes to delivering a solution. You are customer focused, and think about what a product looks like from your customer’s perspective.



    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  


    Our Vision: Healthy and Productive People. Thriving Businesses. 


    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insights.


    Primary Responsibilities:

    • Establish and maintain a globally deployed, supported and flexible desktop infrastructure including laptops, VDI, terminal servers, etc
    • Plan, implement, and manage remote software distribution processes
    • Design and support imaging system and processes
    • Perform lifecycle management for core desktop services and applications
    • Manage assets using Enterprise asset management software
    • Create and maintain detailed documentation of desktop infrastructure, processes and procedures
    • Work with business units to review and analyze current solutions
    • Research, design, and plan for changes and improvements to desktop delivery model and offerings
    • Interface with support teams to resolve systemic issues and coordinate problem management processes


    Technical Qualifications:

    • Expert knowledge of Windows OS, MacOS, iOS, MS Office, Provisioning, and support of business operations
    • Expert knowledge of hardware (including thin clients, laptops, thin clients, and mobile devices)
    • Working knowledge of Vmware Horizon VDI technology
    • Working knowledge of WDS/MDT imaging systems
    • Working knowledge of Office 365 (Exchange, Sharepoint, One Drive, etc)
    • Experienced in asset management and desktop lifecycle management

    General Qualifications:

    • Naturally takes ownership of plans, projects, and requests and drives them to completion with high-quality outcomes.
    • Agile; solutions-oriented; able to innovate and think creatively.
    • Ability to conform to shifting priorities, demands and timelines.
    • Good design, analytical, and problem-solving capabilities and the ability to understand the user experience.
    • Detail oriented; ability to organize and coordinate among different teams
    • Excellent communication and presentation skills.


    Preferred Experience:

    • ITIL certified
    • Microsoft MCP, MCITP
    • Vmware Horizon VDI
    • Landesk
    • Enterprise Antivirus platforms


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