PURPOSE: We're seeking an experienced Technical Support Specialist who be a part of a team responsible for 24X7 customer and technical support, including: triaging incoming incidents; ensuring that incidents are resolved upon the first contact with Technical Support whenever possible; troubleshooting, documenting and logging requests; providing ongoing support until the issue is resolved. S/he recognizes the importance of their work, its financial, social and compliance implications as a primary goal while ensuring that ReedGroup’s high standards for Customer Service/Support are met.
Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies. We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.
Our Vision: Healthy and Productive People. Thriving Businesses.
Our Mission: ReedGroup connects the ecosystem of the health, work and life with …