Account Executive III

1 week ago(1/11/2018 11:43 AM)
Job ID
# of Openings
Client Services


Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.

We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.

Right now we are over 1,900 employees (and growing daily).


The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.


PURPOSE:  The Account Executive III is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners’ customers.   In addition, the Account Executive III manages account profitability, loss risk, and growth and serves as the single point of contact for Reed Group customers for in-coming and out-going communication upon completion of the sale. The Account Executive III may have one or more Client Services Personnel direct reports.



  • Accepts assignment(s) to specific customer accounts
  • Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
  • Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
  • Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
  • Receives, assembles, interprets and communicates customer and operations reporting data
  • Develops recommendations for and communicates with Operations for client policies and management action
  • Informs client of changes in legislation that affect disability, workers compensation and FMLA management
  • Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans upsell opportunities accordingly
  • Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
  • Contributes to development of departmental objectives to achieve goals
  • Understands budget / profit / risk mitigation as related to client delivery as well as ReedGroup’s business
  • Demonstrates expert knowledge of Industry best practices, Client Product Roadmap and development of strategic account planning


  • Attends and/or contributes strategies to cross department and client meetings
  • Other duties as required



  • Minimum 5 to 10 years of direct Client facing experience or advanced degree equivalent
  • 25% - 35% Travel
  • Strong communication, relationship development, negotiation, and issue management skills
  • Experience monitoring and managing profitability (gross margin); ability to understand financial reports
  • Experience managing pricing with customers to include internal and direct costs
  • Experience managing customer satisfaction, loss risk, and other issues
  • Ability to develop sales, renewal and up sell plans for individual customers
  • Strong professional communications, demeanor, and presence
  • Industry experience in:
    • HR services / outsourcing
    • Business management
    • Disability / absence
    • Healthcare


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