• Account Executive III

    Job Locations US-CO-Westminster | US
    Posted Date 3 months ago(1/11/2018 11:43 AM)
    Job ID
    2018-1285
    # of Openings
    1
    Category
    Client Services
  • Overview

    PURPOSE:  The Account Executive III is responsible for maintaining and strengthening relationships with existing software and service customers and/or partners’ customers.   In addition, the Account Executive III manages account profitability, loss risk, and growth and serves as the single point of contact for Reed Group customers for in-coming and out-going communication upon completion of the sale. The Account Executive III may have one or more Client Services Personnel direct reports.

     

    ESSENTIAL FUNCTIONS:

    • Accepts assignment(s) to specific customer accounts
    • Develops professional, productive relationships with all account constituents (internal functions including sales, operations, and executives, client personnel, client employees)
    • Facilitates on-going communications to ensure solid client relations; addresses client concerns, seeks resolution to issues and acts as the liaison between the client and internal resources
    • Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk
    • Receives, assembles, interprets and communicates customer and operations reporting data
    • Develops recommendations for and communicates with Operations for client policies and management action
    • Informs client of changes in legislation that affect disability, workers compensation and FMLA management
    • Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans upsell opportunities accordingly
    • Escalates issues to Reed Group leadership as needed at a time early enough that senior intervention can help address issues successfully
    • Contributes to development of departmental objectives to achieve goals
    • Understands budget / profit / risk mitigation as related to client delivery as well as ReedGroup’s business
    • Demonstrates expert knowledge of Industry best practices, Client Product Roadmap and development of strategic account planning

    OTHER DUTIES:

    • Attends and/or contributes strategies to cross department and client meetings
    • Other duties as required

    Responsibilities

    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  

     

    Our Vision: Healthy and Productive People. Thriving Businesses. 

     

    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insight.

    Qualifications

    QUALIFICATIONS:

    • Minimum 5 to 10 years of direct Client facing experience or advanced degree equivalent
    • 25% - 35% Travel
    • Strong communication, relationship development, negotiation, and issue management skills
    • Experience monitoring and managing profitability (gross margin); ability to understand financial reports
    • Experience managing pricing with customers to include internal and direct costs
    • Experience managing customer satisfaction, loss risk, and other issues
    • Ability to develop sales, renewal and up sell plans for individual customers
    • Strong professional communications, demeanor, and presence
    • Industry experience in:
      • HR services / outsourcing
      • Business management
      • Disability / absence
      • Healthcare

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