Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.
We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.
Right now we are over 1,900 employees (and growing daily).
The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.
The Leave of Absence (LOA) Case Manager administrates our client's Family and Medical Leave by coordinating the Federal, State and Client Company leave policies. This position ensures compliance and proper documentation in regard to all applicable laws, regulations, and plans, including HIPAA, FMLA, as well as all individual State Leave Acts, Military, and Company Sponsored Leave Programs.
Use experience and knowledge to maintain FML information while understanding customer relationships and expectations for various assigned accounts
Provide total claim management
Obtain and review updated medical evidence of reason for leave upon receipt
Review guidelines for eligibility
Compose and send communications to employers and employees
Track all stand-alone leaves and those running concurrently with Workers Compensation and Short Term Disability
Assure customer service with client companies and claimants
Resolve problems within scope of authority, while bringing others to the attention of their manager
Provide support to Intake/Customer Service team as needed in the Call Center
EDUCATION AND EXPERIENCE:
High School Diploma or higher education