Analytics Consultant

US
1 week ago
Job ID
2017-1247
# of Openings
1
Category
Customer Service/Support

Overview

Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.

We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.

Right now we are over 1,900 employees (and growing daily).

 

The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.

Responsibilities

PURPOSE:

The mission of the Absence Analytics Team is to convert data into actionable, meaningful and valuable information. The Reed Group's Absence Analytics team supports The Reed Group's Absence Clients, Operations Team, Sales Team and Account Managers in the evaluation, interpretation and development of meaningful Absence indicators.

ESSENTIAL FUNCTIONS:

  • Provide subject matter expertise regarding The Reed Group's Absence metrics and standard reporting
  • Deliver data-driven expert recommendations and best practices to clients
  • Perform ongoing data analysis to evaluate Absence program performance
  • Deliver organizational consulting to identify the key drivers of absence and corresponding recommendations
  • Perform analyses of linked data from different sources (e.g., survey, vendor data, performance, call center) to provide an integrated view of Absence program performance
  • Develop cutting edge solutions to provide multi-process clients with integrated analysis
  • Serve as liaison between the business and technology division to articulate custom reporting requirements and needs
  • Provide expert analytic consulting to operations to help improve case manager performance
  • Execute impact analysis on internal organizational interventions aimed at improving operational performance
  • Perform analyses of linked data from different sources (e.g., survey, performance, call center) to provide an integrated view of Absence program performance
  • Keep abreast of industry standards around Absence metrics and reporting
  • Other duties as assigned.

 

Qualifications

QUALIFICATIONS:

  • Advanced degree preferred in one of the following fields: Statistics, Industrial/Organizational Psychology, Econometrics, Quantitative Sciences, Human Resources, Organizational Development or Social Sciences
  • 6-8 years related experience
  • Strong project management skills
  • Excellent oral and written communications
  • Ability to present complex analytical concepts to clients
  • Advanced MS Office skills, including Excel and Access and PowerPoint
  • SPSS or SAS experience required
  • Tableau experience a huge plus

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