• Account Executive

    Job Locations US-CO-Westminster
    Posted Date 7 days ago(4/18/2018 10:50 AM)
    Job ID
    2017-1240
    # of Openings
    1
    Category
    Client Services
  • Overview

    PURPOSE:   The Software Account Management Executive (AME) is responsible for maintaining and strengthening relationships with existing software customers and/or partners’ customers.   In addition, the AME manages account profitability, loss risk, and growth and serves as the single point of contact for Reed Group customers for in-coming and out-going communication upon completion of the sale.

     

    ESSENTIAL FUNCTIONS:

    • Accepts assignment(s) to specific customer accounts.
    • Develops professional, productive relationships with all account constituents (internal functions including sales, development, product, and executives, client personnel).
    • Works closely with Implementation Manager post-sale to insure a smooth transition from implementation to live customer.
    • Facilitates on-going communications to ensure solid client relations; addresses client concerns, answers questions, seeks resolution to issues as liaison between the client and internal resources.
    • Tracks and manages daily tactical issues; ensures customer satisfaction with services provided, resolves operational issues affecting client relations, and manages loss risk.
    • Receives, assembles, interprets and communicates customer and application data. Develops recommendations for product and for client strategies, management actions; communicates effectively.
    • Informs client of changes in legislation that affect disability, workers compensation and FMLA management.
    • Tracks customer renewal timeframes, plans renewal effort according to appropriate timing and identifies and plans up sell opportunities.
    • Escalates issues to senior Reed Group management as needed at a time early enough that senior intervention can help address issues successfully.

     

    OTHER DUTIES:

    • Attends and/or contributes strategies to cross department and client meetings.
    • Utilizes experience and judgment to plan and accomplish goals.
    • Other duties as required.

    Responsibilities

    Who We Are: ReedGroup, headquartered in Westminster, CO, is a dynamic, fast growing organization that employs nearly 2,000 people at 11 locations globally. We are the top provider in the Absence Management industry and provide our services to major companies including a substantial number of Fortune 100 companies.  We are committed to improving health and productivity outcomes while controlling costs - it is at the core of our comprehensive solutions which are designed to return people to their active lifestyles and allow businesses to thrive.  

     

    Our Vision: Healthy and Productive People. Thriving Businesses. 

     

    Our Mission: ReedGroup connects the ecosystem of the health, work and life with …

    • The best service experience for clients and employees.
    • Trusted content and experience.
    • Strong partnerships across healthcare and insurance.
    • Innovative technology to drive simplicity.
    • Comprehensive data to create meaningful insight.

    Qualifications

    QUALIFICATIONS:

    • Strong communication, relationship development, negotiation, and issue management skills.
    • Experience monitoring and managing profitability (gross margin); ability to understand financial reports.
    • Experience managing pricing with customers to include internal and direct costs.
    • Experience managing customer satisfaction, loss risk, and issues.
    • Experience in Product and Technology, Agile Methodology
    • Ability to develop sales/renewal/up sell plans for individual customers.
    • Professional communications, demeanor, and presence.
    • Industry experience in:
      • HR services / outsourcing
      • Business management
      • Disability / absence
      • Healthcare

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