Applications Administrator

1 month ago
Job ID
# of Openings
Information Technology


Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.

We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.

Right now we are over 1,900 employees (and growing daily).


The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.


As part of a cross-functional team of administrators and engineers, the Applications Administrator is responsible effective provisioning, installation/configuration, operation, maintenance, security, and support of Reed Group’s enterprise applications.


This position will report directly to the Manager, IT Infrastructure and will display broad expertise in common enterprise platforms and business information systems.


Primary Responsibilities:

  • Provides programming/scripting assistance to support system automation; debugs and tunes/optimizes automation configurations
  • Stays abreast of current technologies and trends; identifies opportunities where technology can enhance the user experience or solve business problems and recommends appropriate technology solutions.
  • Leads and drives standard operating procedures for enterprise applications; maintains the official “run book” of configuration standards, operating procedures, routine maintenance activities, and default system configurations.
  • Provisions new systems and enhancements to existing applications; installs new functionality etc. in accordance with defined standards and requirements.
  • Reports on availability, configurations, capacity / utilization, and security of production applications.
  • Provides technical support for issues and outages where advanced technical expertise is required; provides Root Cause Analysis and thoughtful remediation advice for incidents that result in severe service disruptions.
  • Advocates for best practices.


  • 5+ years of experience administering enterprise applications
  • Professional IT certifications strongly preferred.
  • Ability to think creatively, innovate and be solutions-oriented.
  • Naturally takes ownership of complex technical projects and drives them to completion with high-quality outcomes.
  • Ability to communicate well across all levels of the organization, both verbally and in writing.
  • Passionate about IT with a clear focus on improving the business and the end-user experience.

Technical Qualifications:

  • Strong scripting skills preferred
  • Demonstrated experience with IIS
  • Experience with implementing and integrating PaaS and SaaS apps in Azure or AWS
  • Familiarity with Windows & Unix/Linux administration
  • Administrative knowledge of Software configuration management tools (Jenkins, SVN, Git)
  • Familiarity with IT Service Management (ITSM) frameworks and concepts.
  • Familiarity with Enterprise IT technologies, processes, and practices.
  • Familiarity with information security protocols and auditing engagements (SSAE-16, HIPAA, PCI).


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