Product Owner

US-CO-Westminster
2 months ago
Job ID
2017-1178
# of Openings
1
Category
Other

Overview

Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.

We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.

Right now we are over 1,900 employees (and growing daily).

 

The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.

Responsibilities

The Product Owner serves as the product lead for assigned product, demonstrating accountability for product scope and the success of the product by ensuring that the development teams are building the right things in the right order to optimize business value and customer satisfaction. The Product Owner effectively drives product direction within ReedGroup’s product portfolio and will focus on the following key areas.

 

 

ESSENTIAL FUNCTIONS:

  • Serve as subject matter expert for your product with a heightened emphasis on Absence Management
  • Ensure end-to-end customer service and satisfaction with product design and delivery
  • Serve as the voice of the market and point of contact for sales and customers
  • Focus and strong emphasis on customer experience within every customer deliverable
  • Support resource teams to meet committed deadlines
  • Maintain and ensure 100% visibility of current product prioritization and future plans (roadmaps and backlog)
  • Lead in demos, planning, communication, and training
  • Know and execute the duties of a Product Owner while teams are executing their tasks
  • Exhibit concise communication skills (verbal & written) through the appropriate channel, level and frequency of communication to users, clients, stakeholders, PMO, and the core team for the assigned product, module, or feature set
  • Apply standard Product Ownership process while simultaneously considering customer enhancement requests, market capabilities, and ReedGroup product direction
  • Provide product/market place direction throughout the project lifecycle
  • Accountable for product collateral and documentation for current and ongoing functionality and the appropriate distribution
  • Capture accurate and easily understandable metrics for tracking product health and provide reports to stakeholders
  • Ensure methods are in place for continual monitoring and evaluation of product development progress
  • Ensure legal and regulatory compliance on all offerings

 OTHER DUTIES:

  • Mentor, train, and guide the organization’s teams as they learn, and then adopt, best practices and lessons learned from product
  • Suggest and implement process improvements on assigned product/s
  • Deliver customer/product presentations and strategy
  • Support our global team as a resource and advocate the usage of their support

Qualifications

  • 2+ years Product owner experience preferably working on a SaaS or cloud-based product
  • Experience working in an agile software development environment, agile certification preferred CSM, CSPO, or similar
  • BA/BS or equivalent work experience
  • Strategic and creative thinker with ability to think outside the box and translate strategies into actions
  • Excellent problem solving skills
  • Team player with proven ability to foster and manage working relationships within a matrix environment
  • Ability to juggle multiple priorities
  • Excellent oral and written communication skills
  • Strong influencing and presentation skills
  • Strong process management skills

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