Who We Are: Reed Group is a dynamic, fast growing organization that works in a niche industry most commonly known as Third Party Administration. We are known for being a leader in managing absences for major companies including Fortune 100 companies. More specifically, instead of employers managing the process when an employee needs to go out on leave for FMLA (the family medical leave act) or for Short Term or Long Term Disability, we handle it for them. As a result we have a large customer operations team of talented individuals who manage our client’s employee cases.
We build the software (we have a large group of developers) to manage the entire work flow which is why you could easily think of us as a technology company. We also have a content business called MDGuidelines that contains treatment recommendations for best managing an employee back to work.
Right now we are over 1,900 employees (and growing daily).
The Reed Group Mission: We are about helping people get back to work. Often, this means helping people through difficult times in their lives. We help doctors do their best for their patients and we help employees protect their jobs. Our mission is: We believe there's a better way to help employers increase productivity, improve healthcare quality and help employees back to productive life.
The Director, Customer Operations serves as the single point of accountability to client sponsors for the book of clients. The DCO is accountable for influencing and driving the operations and customer service teams to meet or exceed the client’s delivery expectations ensuring satisfaction and the retention and future expansion of business. The DGM is responsible for establishing the client relationships prior to live date, establishing the Team Leaders (TLs), and ensuring that Operations is prepared for the ongoing environment. The DCO will manage a team of resources from both Operations and Client Management.